Privacy Policy
Last Updated: August 4, 2026
At CodeOnString ("we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data.
This Privacy Policy explains how CodeOnString collects, uses, stores, and protects your personal information when you use our website, create an account, purchase our products, or contact us.
Information We Collect
Depending on how you interact with our website, we may collect the following information:
Information You Provide
When you use our services, you may voluntarily provide information including:
- Full name
- Email address
- Billing information
- Company name (if applicable)
- Account credentials
- Support requests
- Contact messages
- Newsletter subscriptions
Purchase Information
When you purchase a product, we may collect information such as:
- Purchased products
- Order details
- License information
- Payment status
- Transaction identifiers
We do not store your complete payment card information. Payments are securely processed by our payment providers.
Automatically Collected Information
We may automatically collect certain technical information including:
- IP address
- Browser type
- Operating system
- Device information
- Pages visited
- Referring website
- Date and time of access
- Error logs
- Security logs
This information helps us maintain website security, improve performance, diagnose technical problems, and understand website usage.
How We Use Your Information
We may use your information to:
- Process orders
- Deliver digital products
- Manage customer accounts
- Generate software licenses
- Provide product downloads
- Respond to support requests
- Improve our products and services
- Send product updates
- Notify you about important security or product changes
- Prevent fraud and unauthorized access
- Comply with legal obligations
We will never sell your personal information to third parties.
Payment Processing
Payments are securely processed through our payment provider, Paddle. Paddle processes payment information in accordance with its own privacy policy and applicable requirements. We receive information necessary to verify and manage your purchase, such as order details, transaction information, and customer contact information.
Cookies
Our website may use cookies and similar technologies to:
- Keep you signed in
- Maintain your shopping session
- Remember your preferences
- Improve website functionality
- Protect against fraud and abuse
- Analyze website performance
You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
Support Requests
When you contact our support team, we may collect information necessary to investigate and resolve your issue.
This may include:
- Product version
- Error messages
- Screenshots
- Log files
- Server environment information
- Temporary login credentials or access credentials (only if voluntarily provided and necessary for troubleshooting)
Any credentials shared with us are used solely for support purposes and should be removed after the support process is complete.
Data Sharing
We only share your information when necessary to operate our business, including with:
- Payment providers
- Email delivery providers
- Cloud hosting providers
- Customer support platforms
- Legal authorities when required by law
We do not sell or rent your personal information.
Data Retention
We retain personal information only as long as necessary to:
- Provide our services
- Maintain customer accounts
- Comply with legal obligations
- Resolve disputes
- Prevent fraud
- Enforce our agreements
Some information may be retained for longer periods where required by applicable law.
Data Security
We implement reasonable administrative, technical, and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your personal information, no method of electronic storage or internet transmission is completely secure. Therefore, we cannot guarantee absolute security.
Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information or account
- Request a copy of your personal data
- Restrict or object to certain processing activities
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the contact information provided on our website. We may need to verify your identity before processing certain requests.
When you request deletion of your account or personal information, we will make reasonable efforts to delete the information that we are not required to retain. Please note that we may retain certain information related to purchases, orders, licenses, refunds, fraud prevention, accounting, legal obligations, or contractual requirements for as long as necessary or legally required.
Where information cannot be deleted because we are legally required or permitted to retain it, we will continue to protect that information in accordance with this Privacy Policy.
Third-Party Services
Our website may contain links to third-party websites or integrate third-party services.
We are not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review their respective privacy policies.
Children's Privacy
Our products and services are not intended for individuals under the age of 13.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.
International Data Transfers
Depending on your location and the services you use, your personal information may be processed or stored in countries outside your country of residence. Where required, we take reasonable steps to ensure that such transfers are conducted in accordance with applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When significant changes are made, we will update the "Last Updated" date at the top of this page. Continued use of our services after changes become effective constitutes acceptance of the updated policy.
Contact Us
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us through the contact page.