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Refund Policy

Last Updated: August 20, 2026

Thank you for purchasing from CodeOnString.

As we sell digital software products that are delivered electronically after successful payment, refunds are generally reviewed on a case-by-case basis. We believe in treating our customers fairly and will make reasonable efforts to resolve genuine product issues.

Nothing in this Refund Policy limits or excludes any mandatory rights or protections you may have under applicable consumer protection laws.



Eligible Refund Requests

A refund may be approved under the following circumstances:

  • The product is completely non-functional and we are unable to resolve the issue within a reasonable time.
  • You unintentionally purchased duplicate licenses for the same installation.
  • You were unintentionally charged more than once for the same purchase due to a payment or processing error.
  • You did not receive the product due to a verified payment or delivery issue that cannot be resolved.
  • The product does not substantially match the features described on its product page.
  • A refund is otherwise required under applicable law.

Before approving a refund for technical issues, we may request additional information or temporary access to your installation or server to investigate the problem and attempt to resolve it.



Non-Refundable Situations

Subject to applicable consumer protection laws, refunds will generally not be provided in the following situations:

  • You changed your mind after purchase.
  • You purchased the wrong product without reviewing the product description or documentation.
  • The product does not meet your personal expectations or specific business requirements.
  • You no longer need the product.
  • You expected a feature that is not explicitly advertised.
  • You are unable to use the product because your server or hosting environment does not meet the stated system requirements.
  • The issue is caused by third-party plugins, modules, themes, customizations, or modifications.
  • You decline to provide reasonable information or temporary access required to investigate a reported technical issue.
  • You request a refund after successfully installing and using the product without any verified defect.
  • You purchased the product by mistake and have already downloaded, installed, or used it, except where applicable law provides otherwise.


Technical Issues

If you experience a technical problem, please contact our support team before requesting a refund.

Our team will make reasonable efforts to identify and resolve product-related issues. If a genuine product defect cannot be resolved within a reasonable time, we will consider an appropriate remedy, which may include a refund where applicable.



Consumer Rights

Nothing in this Refund Policy affects your statutory rights.

Depending on your country or region, you may have additional rights relating to digital products, refunds, cancellations, withdrawals, defective products, or products that do not match their description. Where applicable law provides you with rights that are more favorable than this policy, those rights will apply.



Unauthorized Chargebacks

If you have a problem with your purchase, we encourage you to contact us or our payment provider first so that we have an opportunity to resolve the issue.

If a chargeback or payment dispute is initiated, access to the relevant product, license, downloads, updates, or support may be temporarily suspended while the transaction is reviewed, where permitted by applicable law. This does not affect your lawful right to dispute a transaction.



Refund Processing

If a refund is approved, it will be processed through the original payment method using our payment provider.

Processing times may vary depending on your payment provider or financial institution.



Contact Us

If you believe you qualify for a refund, please contact our support team with:

  • Your invoice or order number
  • Product name
  • License key, if applicable
  • A detailed explanation of the issue
  • Any relevant screenshots or error messages

We are committed to resolving genuine product issues and providing fair assistance to all our customers.