Support

Need help with one of our products? We're here to help.

Please contact us through our support email: codeonstring@gmail.com or call, message or what's app us at +91 9157573767

Before Contacting Support

Please include the following with your support request:

License Key — You can download your license key from the orders section. A valid license key is required so we can verify your purchase.
Product name and version
A clear description of the issue
Steps to reproduce the issue, if applicable
Screenshots or screen recordings, if applicable
Relevant error messages or logs, if available
The version of the platform or software you are using

Providing these details will help us understand the issue and assist you more efficiently.

Response Time

We aim to respond to support requests within 24 hours whenever possible. Some issues may require additional investigation and can take longer to resolve.

However, some issues may require additional investigation, testing, or access to your environment and may therefore take longer to resolve. Complex issues, third-party conflicts, server-related problems, and issues requiring extensive investigation may require additional time.

We appreciate your patience while we work toward a proper solution rather than providing a rushed or incomplete response.

What We Can Help With

Our support team can assist with issues related to:

Product installation
Product configuration
Product functionality
Bugs and unexpected behavior
Errors related to our products
Questions regarding documented features
Compatibility issues related to supported environments

For a complete explanation of what is and isn't covered, please refer to our Support Policy.

We appreciate your patience and cooperation, and we'll do our best to help you resolve your issue as quickly and efficiently as possible.